The Future of Chatbots and Voice Assistants (By Arte Merritt)
2020 has been quite the year. The global Covid-19 pandemic has had a significant impact on the chatbot and voice assistant space. The industry has seen an incredible increase in demand for conversational interfaces as our daily lives and routines have changed.
Leaders in the chatbot and voice assistant space shared their insights on the biggest trends of 2020 as well as predictions for 2021.
It will be interesting to see how the industry continues to evolve, and the new use cases and technologies that emerge.
About Arte Merritt:Arte Merritt is an entrepreneur in the conversational AI space. He is a frequent author and speaker on conversational interfaces and data insights. He was the co-founder and CEO of Dashbot. Previously he founded Motally, a mobile analytics platform he sold to Nokia. Arte has more than 20 years experience in big data analytics. In addition, he co-launched two startup accelerator programs (Turner Broadcasting’s MediaCamp and MobileMonday’s Momentum) and is a mentor in several others. Arte is an MIT alum.